Self-Exclusion Program: Voluntary Protection & Cooling-Off Guide
Enroll in Jilino1's voluntary self-exclusion program. Set temporary breaks or permanent exclusion, PAGCOR national exclusion registry, and support resources.
Self-exclusion is an empowering, legally binding player-protection mechanism designed for individuals who feel their gambling is becoming unhealthy. Jilino1 provides flexible self-exclusion options ranging from short-term cooling-off periods (24 hours to 30 days) to long-term and permanent exclusion, fully integrated with PAGCOR's National Database of Excluded Persons (NDEP).
How Voluntary Self-Exclusion Functions
When you enroll in self-exclusion, your Jilino1 account is immediately locked. You cannot log in, deposit funds, or place wagers. Furthermore, our automated marketing systems purge your phone number and email from all promotional SMS and newsletter broadcasts, eliminating tempting triggers during your recovery period.
Cooling-Off vs Long-Term Exclusion Tiers
We offer tiered exclusion durations to suit individual needs: (1) Cooling-Off Break (24 hours to 30 days) for players needing short-term mental clarity; (2) Intermediate Exclusion (6 months to 1 year) for structured habit resets; and (3) Permanent Exclusion (5 years to lifetime) for individuals requiring total cessation. Once enacted, exclusions cannot be revoked early.
The PAGCOR National Database of Excluded Persons (NDEP)
For comprehensive protection across all gaming venues in the Philippines, players can register with PAGCOR's National Database of Excluded Persons (NDEP). Registration in the NDEP legally bars you from all physical casinos (Okada, Solaire, Newport) and all licensed Philippine online gaming platforms simultaneously.
Self-Exclusion Options & Protocols on Jilino1
| Exclusion Category | Duration Period | Revocation Policy | Account Treatment | Disbursement of Funds |
|---|---|---|---|---|
| Cooling-Off Period | 24 Hours to 30 Days | Non-Revocable until Timer Ends | Temporary Login Freeze | Held Securely in Wallet |
| Intermediate Exclusion | 6 Months to 1 Year | Strictly Non-Revocable | Complete Account Lockout | All Funds Refunded to GCash |
| Permanent Exclusion | 5 Years to Lifetime | Irreversible Permanent Ban | Profile Permanently Closed | All Funds Refunded to GCash |
| PAGCOR NDEP Registry | 6 Months to Permanent | Requires PAGCOR Application | Banned Across All PH Venues | Full Venue Ban Nationwide |
How to Enact Self-Exclusion
Open Protection Menu
Log in and navigate to Profile > Responsible Gaming > Self-Exclusion.
Select Duration
Choose your desired duration (Cooling-Off, 6 Months, 1 Year, or Permanent).
Confirm Binding Request
Confirm your decision; remaining funds are refunded and your account locks instantly.
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View Guide ›⚠️ Responsible Gaming Commitment (Strictly 21+ Only)
Jilino1 supports safe and responsible play for all members. Casino games are meant for fun leisure entertainment only. Never bet money needed for daily living expenses. Set your deposit limits early and take regular cooling-off breaks.
Philippine Player Support Helplines:
- 📞 PAGCOR Player Helpline: (02) 8521-1551
- 🌐 Responsible Gambling Support: Free 24/7 help in the Philippines
- 🤝 Player Support Group: Confidential assistance for all players
Frequently Asked Questions (PAA)
Can I cancel my self-exclusion early if I change my mind?
No. Under strict responsible gaming rules, self-exclusion requests are completely non-revocable until the full duration concludes.
What happens to the money in my balance when I self-exclude?
All legitimate real-money balances are refunded automatically to your verified GCash or bank account prior to closure.
Will Jilino1 keep sending me promotional text messages?
No. Self-excluded profiles are automatically removed from all SMS, email, and marketing broadcast queues.
Can a family member request self-exclusion for someone else?
Yes. Immediate family members can apply through PAGCOR's Family Exclusion program by submitting proof of relationship.
Where can I find free gambling addiction support in Manila?
Call the PAGCOR Responsible Gaming Helpline at (02) 8521-1551 or attend Gamblers Anonymous Philippines fellowship meetings.
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